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| What paper stock does BusinessCard use? |
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We uses 300 GSM (140 lb) premium art card manufactured by top paper manufacturers. The paper stock we use has excellent stiffness and thickness that produce a solid and quality printing.
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| What is Spot UV / Spot Highlighting? |
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Spot UV Varnish is applied to chosen spots (areas), of a printed material. This has the affect of highlighting and drawing attention to that part of the design, but it also provides the additional visual stimulus of having varied textures on a single printed surface. This type of printing can identify as a premium business card in the perception of the reader. This works well on logos and company names.
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| Why using BusinessCard.com.sg design templates for your print job? |
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Our online design templates come with high quality images and creative designs, single design which cost you about $120-$300 if you have engaged a professional designer to do it. At BusinessCardc.om.sg, we are giving you for free if you are our customer.
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| Why you need our standard templates to upload your design file? |
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We strongly recommend that you download our standard template in your desired software program from our site and use this template as the basis to create your design. This template would have already set the resolution, color profile, and product size for your design and would ensure complete compatibility with our printing systems requirement.
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| What technique does BusinessCard.com.sg use to print your products? |
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BusinessCard.com.sg use offset lithography is the most common printing process for business cards, stationery and marketing materials today. It offsets ink from metal plates to a rubber blanket (cylinder) to the paper. Lithographic printing is well suited for printing both text and illustrations in short to medium length runs of up to 1,000,000 impressions. This process delivers the highest quality printing.
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| Why BusinessCard.comsg offer digital printing? |
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1) You can print as little as a quantity of one for business card. Seriously, your print runs can be low, even for full-color printing, and the costs won't make you blanch. With traditional offset printing, consumers tend to print far more than they'll ever need. Yet many people waste 25 percent of what they print.
2) You can print a small quantity of your corporate brochures in time for that important trade show next week. Lead times are much shorter with digital printing. Or, you can get new business cards for that last-minute business trip in days.
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| What is different between offset printing and digital printing? |
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Offset Printing:
Description: Most common printing process for business cards, stationery and marketing materials today also referred as full color printing.
Advantages: Consistent high quality for text and images and it relatively fast.
Disadvantages: Expensive for lower quantity and short printing runs.
Digital Printing:
Description: Direct reproduction of digital images, most commonly use digital printing machine like Xerox DocuColor.
Advantages: Fast, good quality for textual prints.
Disadvantages: Cheap price in small quantity, image reproduction not of the highest achievable quality.
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| Why BusinessCard.com.sg can offer offset printing at cheaper price compare to digital printing and most of our competitors? |
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| Our high quality offset printing offering at a cheaper price because of our efficent printing volume from our returning customer. Thanks for their continuing support. |
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| Why does BusinessCard.com.sg use gloss lamination on its products? |
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| Gloss lamination finished stocks look great with photographic illustrations while matt lamination finished stocks are perfect for enhancing text and basic illustrations. We use gloss lamination for all finishing, matt finishing is upon request and minimum order require. |
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| What is Hot Stamping? |
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Hot stamping is a dry printing process, which uses controlled heat pressure to transfer aluminium foil to surfaces of varied shapes and materials.
Hot stamping add brilliance and depth to any color, it shines brilliantly through all colors of the spectrum. It make your cards distinctive and your designs really stand out.
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| Can I customize the card to any shape? |
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Die cutting is the process wherein your business card is created into the specific size and shape that you want. You can customize the shape of your die-cut full-color business card design that comes in gloss and matt material. A minimum order of 1,000 pcs for business card is require.
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| Can I add hot stamping to my business cards? |
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Hot stamping add brilliance and depth to any color, it shines brilliantly through all colors of the spectrum. It make your cards distinctive and your designs really stand out. A minimum order of 1,000 pcs for business card is require.
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| What is Business Cards minimum order, can I order 100 pcs? |
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Our minimum order for business cards is 200 pcs per each design name. If you want to print 100 pcs, unless you use digital printing. Please see What is different between offset printing and digital printing? for more information.
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| Can I order 100 pcs business cards per name but few names altogether? |
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You can order 100 pcs or business cards per name but a minimum order of total 600 pcs is require.
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| What is you minimum order for printing? |
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Our minimum order is depend on individual product and whether any customization. Please click here to check with our price list.
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| Can you provide me a quote if my product is not listed in BusinessCard.com.sg? |
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We are happy to provide any quote if our service is available. Please click here to request for free quote.
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| I need to print some business cards to be ready by tomorrow? |
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This service is only available for digital business card printing and you have ready design file or using our online design studio and templates. Offset printing that order during, Friday, Saturday, Sunday and Eve of Public Holiday is not available. Order must be completed online and self collection only.
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| Can I request for BusinessCard.com.sg printing samples? |
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If you would like some samples of our business cards to see the quality of print and the quality of board we use, no problems..... click here and we'll post you some samples.
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| Can BusinessCard.com.sg use re-cycled paper or other paper stock materials for 200 pcs business cards? |
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We can print most of the paper stock up to 310 gsm weight. A minimum order of 1,000 pcs for business card is require. Please click here to request for free quote.
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| Can I print spot UV business cards? |
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We are able to print spot UV business cards at a inexpensive price. This type of printing can identify as a premium business card in the perception of the reader. This works well on logos and company names. A minimum order of 1,000 pcs for business card is require. Please click here to request for free quote.
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| Does BusinessCard.com.sg create design and artwork for customer? |
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Basically we have online design studio for customer who wish to create design, artwork and upload their logos or finishing work instantly. But for customer who want us to design for them, there will be an artwork and design fee depend on the complexity of the request. BusinessCard.com.sg is a online print shop. In an effort to keep costs down and pass those savings along to our customers, all design proof view and order must be online. Hard copy design proof can be request upon confirmation of order during the check out.
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| Can I cancel or change my order? |
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In general, once an order has been electronically transferred through our printer network, it is put into production and can not be changed. We apologize for this inconvenience.
After an order is placed, but before it has been transferred to the printer, there is a small amount of time in which to cancel the order, recall your design, and then make changes and reorder. This window of time varies between 30 and 60 minutes after you place your order.
For future reference, if you find a problem with your that you may not be able to cancel it yourself, please contact our customer service.
Our online system is a fully self-service web site that mean you save. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.
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| Do all orders have to be placed online? |
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Not necessary if your print quantity is larger than 10,000 or have a special design sizes, corporate color (sizes, pantone color that no listed on our website) and Corporate Solutions. Please send us an email to our Customer Service and we shall revert back to you with the most competitive quote. Our representatives will contact you promptly.
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| Do I receive proofs prior to print? |
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Yes, we do send proofs prior to print upon request and is chargeable. But we will not sent out hard copy proofs for Online Design Studio systems, all proofs are viewed online. What you see on the preview approval page is close to what will be printed. Please note that all monitors will reflect a slight variance on color. Please find out more on Working With Images in our help page.
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| How do I re-order? |
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Offline Order
Sent us email with your Order ID or invoice number you previously order. Our representatives will contact you promptly. (We recommend online order is easier and you can instant preview of design)
Online Order
1. Login using your email and password that you have registered.
2. You will see you user profile below our top menu, click Portfolio and you can Edit your design, Order, PDF Preview or Create Another Version.
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| What do I do if my order I received is not complete. |
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If you have received your order and believe that it is not complete, please review the details of your order to verify that all items have shipped together. Please contact us with the details of what is missing.
To view the details and status of your order.
1. Login using your email and password that you have registered.
2. You will see you user profile below our top menu, click Order.
Be sure to include your name, e-mail address and Order ID to help expedite our processing of your request.
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| What happens if my order is delayed? |
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Due to the high amount of orders we receive, occasionally some orders may experience delays. Simply email to our Customer Service. We will gladly issue a credit towards a future order.
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| What if I am not satisfied with my order? |
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We are proud to be the only online printing company to guarantee both the quality of our craftsmanship and on-time delivery. You can order with peace of mind knowing we'll treat your job like it was our own, from start to finish.
When it comes to quality, there is no substitute. Pretty good isn't good at all. It needs to be the best it can be. We assure you that the quality of our craftsmanship will meet or exceed industry standards by any measure. We strive to provide the most accurate color reproduction and to maintain consistent color throughout the course of each and every press run. If at any time we fail to meet these quality standards, we will, without any question, reprint the job at our cost. We will expedite the production of any reprinted materials to the best of our ability - including express shipping at our cost whenever necessary. If for some reason reprinting is not an option, we will refund 100% of your money.
We takes great pride in its commitment to customer satisfaction. However, we cannot take responsibility for typing, image, or design errors introduced by customers in the document creation process. Color Proofs; due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color [within 10%] between color proofs and the completed job will be deemed acceptable unless otherwise agreed. In an effort to keep costs down and pass those savings along to our customers, we do not review card documents for content or spelling.
Please kindly check your designs and artwork carefully prior to placing your order.
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| What is your return policy? |
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We want you to be happy with the purchases you make from us. Therefore, we offer a money-back guarantee for all products we sell direct to consumers. If you are not completely satisfied with your purchase, simply notify us within 30 days of your purchase, and we will promptly process your refund.
We take great pride in the superior quality of our products and want you to be pleased with your purchase! If you are not completely satisfied, please contact our Customer Service Department within 30 days of receipt to share your experience so that we can address your concerns.
However, we cannot take responsibility for typing, image, or design errors introduced by customers in the document creation process. Color Proofs; due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color [within 10%] between color proofs and the completed job will be deemed acceptable unless otherwise agreed. In an effort to keep costs down and pass those savings along to our customers, we do not review card documents for content or spelling.
Please kindly check your designs and artwork carefully prior to placing your order.
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| Does turnaround time including shipping time? |
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No, turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof reading.
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| Can you send me a bill? |
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Payment through our payment gateway site will available from their billing options page at checkout. We also attached a bill upon delivery of goods.
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| Currency Exchange Rate |
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Buying anything internationally with your credit card, Amex, Visa or Mastercard handle the exchange rate for you through our payment gateway site. This is a simple process where you are charged in your local currency for the purchase. There's nothing left for you to do.
Your credit card statement will detail the Singapore dollar amount, the current rate of conversion, and then the amount you are being charged in your own currency.
Because exchange rates change as much as every minute, we can not tell you exactly how much you will be charged in your local currency. But we do know the rate generally and we give you an indication how the conversion rate, please click here.
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| What methods of payment do you accept? |
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BusinessCard.com.sg accepts the following payment methods through our payment gateway site:
Paypal, Visa, MasterCard, American Express, and Discover Card
Cheque, Cash or Money Order payments are only available to customers whose banks are located within the Singapore. Unfortunately, the collection fees associated with drafts drawn on foreign banks restrict us from economically processing the payment.
Cash payment order will be process upon received of your payment to our office as stated below.
Cheques or money orders must be made payable to "PrintNameCard" and forwarded to the following address:
PrintNameCard
Attention: Payment Processing
Blk 8 Lorong Bakar Batu
#04-08 Kolam Ayer Industrial Building
Singapore 348743
Please be sure to include your order number or place on date/time on the check or money order to ensure proper processing.
Please note that the delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by cheque, your order will be processed once we have verified that your cheque has cleared. Cash payment directly to our office address as above. |
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| Do you offer rush delivery service? |
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You must order before 12 noon EST. Delivery time does not include weekend days and holidays. Express delivery orders received after 12 noon EST will not ship until the next business day. Additional charges apply to express orders with oversized items during your order check out. Express delivery Internationally may take additional time due to the distance. Next Day Air shipments are received Monday through Friday. Please see charts below for more details.
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| Do you ship international? |
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BusinessCards.com.sg provide printing services that delivery worldwide to your door step. If you still cannot find your country during your check out, please sent us an email to Customer Service and we are too happy to made delivery to your new destination.
All international orders ship via air mail. Delivery time on these orders can take up to 2 weeks. All prices and shipping rates are quoted in Singapore Dollars and do not include applicable duty, customs charges or taxes which are paid by the customer. Normally we declare business cards as Non Market Value, as taxes shall not apply to this products. You will get your shipping cost before you are required to enter any billing information.
Please note that there is no tracking information with USPS International Air Mail. The recipient will be responsible for any and all taxes and duties including brokerage fees incurred upon receipt of purchase. |
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| Which shipping methods do you use? |
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For deliveries within the Singapore, we generally deliver via the SingPost (Speedpost Islandwide Courier - Same Day) or our company delivery. The shipping time with this method is usually 2 to 3 business days. The cost starts at SGD10.00 for small items and goes up depending on weight. You will get your shipping cost before you are required to enter any billing information.
For orders that delivery worldwide, we generally deliver via SingPost and UPS. For more information regarding international shipping please click here. |
